1. General

• These Terms & Conditions govern the use of our website and the purchase of our products and services.

• By placing an order, you acknowledge that you have read, understood, and agreed to these terms.

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2. Orders

• Orders are considered confirmed once payment has been received through one of our accepted payment methods (GCash, PayPal, or Credit/Debit Card).

• After placing an order, you will be redirected to our submission page to upload your photos, videos, and proof of payment.

• It is your responsibility to ensure that all information and files you provide are accurate, complete, and correct.

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3. Payments

• We accept payments via GCash, PayPal, and Credit/Debit Cards.

• For GCash payments, customers must upload proof of payment to confirm their order.

• For PayPal and card payments, transactions are processed securely through PayPal. We do not store your payment credentials.

• Orders will not be processed until payment is confirmed.

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4. Photo & Video Submissions

• By submitting photos, videos, or other materials, you confirm that you own the rights or have permission to use them.

• You grant us permission to use your submitted files strictly for the purpose of creating your photobook.

• We will not use your files for any other purpose, nor share them with third parties, except as required to fulfill your order.

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5. Processing & Delivery

• Production and delivery timelines may vary depending on the order details, volume, and courier services.

• We will notify you of estimated delivery times, but delays caused by third-party couriers are beyond our control.

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6. Refunds & Cancellations

• Due to the custom nature of our products, refunds and cancellations are not allowed once production has started.

• If you need to cancel your order, you must notify us before we begin processing your photos/videos.

• In cases of defective products (e.g., damaged items upon delivery), please contact us within 24 hours with photo proof for review.

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7. Client Responsibilities

• You are responsible for providing high-quality photos and videos. The final print quality will depend on the quality of files submitted.

• Souvenair is not responsible for errors, low-resolution prints, or incorrect information provided by the client.

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8. Limitation of Liability

• Souvenair is not liable for any indirect, incidental, or consequential damages arising from the use of our services.

• Our liability is limited to the value of the product you purchased.

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9. Privacy & Data Protection

• We respect your privacy. Please refer to our Privacy Policy for details on how we collect and protect your personal data.

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10. Contact Us

For questions regarding these Terms & Conditions, you may contact us at:

Souvenair Team
 info@souvenairph.com